SuperSave Convenience Store

1. General Overview

SuperSave Convenience Store is an online grocery and convenience store providing a wide range of products including groceries, fresh food, beverages (alcoholic and non-alcoholic), personal care items, and more. Our mobile application allows users to place orders for home delivery or in-store pickup of items.

2. Eligibility

By accessing and using our mobile application, you affirm that you are at least 18 years of age and legally capable of entering into binding agreements. If you are under the age of 18, you may not use our service to purchase alcohol or any age-restricted products.

You agree to provide accurate and complete information when creating an account or placing orders. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities conducted under your account.

3. Products and Services

SuperSave offers a variety of products, including:

• Groceries & Household Essentials
• Fresh Produce
• Beverages (including alcoholic drinks)
• Snacks, Dairy, and Bakery Products
• Personal Care and Household Items

SuperSave operates as a licensed premises and adheres to all UK laws governing the sale of alcoholic beverages. The sale and delivery of alcohol are regulated, and we require users to comply with the applicable legal age restrictions.

4. Age Verification & Alcohol Sales

In compliance with the Licensing Act 2003, SuperSave requires all customers purchasing alcoholic beverages to be at least 18 years of age. When you place an order for alcohol through the SuperSave Mobile App, you confirm that you are 18 or older.

To ensure compliance with UK law, we will:

• Verify your age at checkout.
• Require you to provide valid proof of age (e.g., passport, UK driving license) upon delivery if your order contains alcohol.
• Not deliver alcohol if you fail to provide acceptable identification.

Our Challenge 25 Policy means that if you appear under the age of 25, you will be asked to provide proof of your age when purchasing alcohol.

5. Orders and Payment

All orders placed through the SuperSave app are subject to availability and confirmation. Once you place an order, we will process the payment through secure, third-party payment gateways, and you will receive an order confirmation.

Payments are processed via:

• Credit or Debit Cards
• Mobile Payment Options (e.g., Apple Pay, Google Pay)

All prices are listed in GBP (£) and include VAT. Prices are subject to change at any time, and promotions or discounts may be time-limited.

6. Delivery and Collection

SuperSave offers local delivery and in-store collection based on the selected delivery zone and availability of the items. You will be notified of the estimated delivery time at the point of checkout.

For orders containing alcohol:

• We will not deliver alcohol to anyone under the age of 18.
• We reserve the right to verify your age before delivering any alcoholic beverages.
• Alcohol deliveries will not be left with individuals under 18 or left unattended at the delivery address.

If we cannot verify your age or if no one of legal age is present to receive the alcohol, the order may be canceled, and we will refund the non-alcoholic items.

7. Returns and Refunds

In compliance with UK consumer protection laws, perishable goods and alcohol cannot be returned unless they are faulty or delivered incorrectly. Non-perishable goods may be returned within 14 days of delivery if they are unopened, unused, and in their original packaging. Refunds will be processed within 5-10 business days for accepted returns. Refunds for alcoholic items will only be processed if the product was damaged or incorrect.

8. Promotions and Discounts

SuperSave may run promotional offers, discounts, or coupons from time to time. These promotions are subject to specific terms and conditions:

• Promotional codes cannot be combined unless explicitly stated.
• Discounts may apply only to certain products or categories.
• SuperSave reserves the right to withdraw any promotional offer at any time without prior notice.

9. Privacy and Data Protection

We are committed to protecting your privacy and ensuring that your personal information is handled securely. All personal data collected through the SuperSave app will be processed in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

For more details, please refer to our Privacy Policy, which explains how we collect, use, and protect your information.

10. Limitation of Liability

SuperSave will not be liable for any indirect, incidental, or consequential damages arising from the use of the app or our services. Our liability is limited to the value of the affected order.

While we make every effort to ensure accurate product information, we are not responsible for technical issues with third-party services (e.g., payment providers, delivery partners) or errors made by users, such as incorrect address details or issues with age verification.

11. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Account Deletion

Users can delete their account and all associated personal data directly from within the Supersave Store app by going to the settings/profile section and selecting “Delete Account.”

13. Contact Us

If you have any questions about these Terms and Conditions or any other concerns, please do not hesitate to contact us: